Dental Office Manager

Our growing dental practice is searching for a dedicated Office Manager to join our team! The Office Manager serves as the key administrative leader in the practice and is responsible for creating a team-based, accountable, and enjoyable environment for the clinical and non-clinical staff as well as a comfortable and high-quality experience for our patients. The ideal candidate is a team player, enthusiastic, energetic and has a desire to grow and learn. Narrgansett Family Dental is part of a dentist-owned group called Plum Dental which has practices in CT and RI. Plum provides significant support for the practices and teams including training and professional development. Practice Hours: Monday: 8am xe2x80x93 5pm Tuesday: 8am xe2x80x93 6pm Wednesday: 8am xe2x80x93 6pm Thursday: 8am xe2x80x93 6pm Closed: Friday, Saturday, Sunday Duties & Responsibilities xc2xb7 Lead by example and coach team to provide an exceptional patient experience xc2xb7 Maintain focus on a productive schedule that supports dentists and hygienists xc2xb7 Manage patient and insurance collections and receivables including timely and accurate insurance claim processing and patient billing xc2xb7 Support patient communication and education so patients can understand the following: o Their treatment options, time commitment and overall treatment cost o Their co-pays or co-insurance and payment options o The importance of the providersxe2x80x99 time so that missed and/or canceled appointments are at a minimum xc2xb7 Monitor work schedules to ensure adequate team member coverage and facilitate requests for time off xc2xb7 Lead team huddles and quarterly practice business meetings xc2xb7 Serve as the liaison between the practice and the Plum support team including: Payroll, HR, Accounts Payable, Marketing, Supplies, Continuing Education and Training, Recruiting, and Billing xc2xb7 Partner with Plum Regional Manager to create an enduring practice culture and strong team morale xc2xb7 Resolve team member or patient issues or complaints either directly or by soliciting help from Plum support team xc2xb7 Assist in the interviewing, on-boarding and training of new hires xc2xb7 Provide ongoing feedback and training as well as annual performance and salary reviews for team members within the practice xc2xb7 Focus on managing controllable costs within the practice (supplies and employee staffing) xc2xb7 Generate ideas for growth of the practice and continuous improvement of patient and team member experience xc2xb7 Communicate and collaborate with other Office Managers to share what has been working for you and hear (and potentially incorporate) what has been working for them Qualifications and Skills xc2xb7 1+ years of experience as Office Manager in a healthcare setting (dental experience necessary) xc2xb7 Demonstrated history of successful practice management including supporting a patient-centric environment as well as building successful teams that work together with common purpose xc2xb7 Comfort with dental insurance, treatment planning/coordination, and calculating copays xc2xb7 Excellent verbal communication, computer, and customer service skills xc2xb7 Ambition, confidence, humility, empathy, sense of humor, team work Compensation and Benefits: We offer a competitive salary, a semi-annual practice bonus, paid time off, and medical and retirement benefits (including 401k match). Compensation dependent on level of experience. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule: Day shift No weekends Experience: Dental: 1 year (Preferred) Office Management: 1 year (Preferred) Ability to Commute: Narragansett, RI 02882 (Preferred) Work Location: In person