Dental Office Manager

THE WHO, WHAT, WHY: An Office Manager is the backbone of a successful dental practice, ensuring smooth operations and exceptional patient experiences! Thatxe2x80x99s why we are looking to add a friendly, professional Office Manager to lead our team. We thrive on teamwork and delivering high-quality patient care in a welcoming, family-like atmospherexe2x80x94and we have fun doing it! We are a close-knit group that enjoys working together, learning through continuing education, and even playing together outside of the office. We are committed to continual improvement and building a supportive environment for both patients and staff. By joining the team, you become part of a patient-centered practice that plays a vital role in our local communities. If youxe2x80x99re searching for an opportunity to join a top-tier dental team, look no further. We are the perfect fit for you! Donxe2x80x99t waitxe2x80x94apply today! Locations: The Smile Center xe2x80x93 Fredericksburg & Ashland Hours: Monday xe2x80x93 Thursday: 8 AM – 5 PM Friday: 8 AM – 1 PM Compensation: Competitive salary based on experience Bonus potential We offer a culture that values caring, professional development, growth, and sustainability. Our benefits package includes: Medical, Dental, and Vision Insurance 401(k) with Employer Matching Paid Time Off (PTO) Continuing Education Opportunities Team-building activities and events And More! Education & Experience: High school diploma or equivalent (required) Minimum 2 years of experience managing a dental or healthcare office Multi location management a plus Requirements & Contributions to the Team: Lead and manage the daily operations of the office, ensuring a positive patient and staff experience. Greet patients, answer phones, and oversee the scheduling of appointments to optimize satisfaction and ensure efficient provider schedules. Provide concierge-level service by interacting with patients and team members in person, over the phone, or electronically. Present treatment plans, review financial arrangements, and collect patient payments. Oversee patient flow to reduce wait times and maximize productivity. Manage the team and maintain a neat, professional atmosphere. Monitor patient confidentiality and ensure compliance with HIPAA guidelines. Track office performance, identify areas for improvement, and implement process enhancements to improve patient care and operations. Collaborate with clinical staff to ensure seamless communication and coordination between the front office and treatment rooms. Manage insurance verification and ensure proper billing and collections. Handle patient inquiries and resolve issues promptly to maintain high customer satisfaction. Facilitate team-building events, continuing education, and other opportunities for staff growth. Financial & Revenue Management, Track KPIs (production, collections, case acceptance). Manage budgets, billing, and collections to ensure profitability. Assist in interviewing and onboarding new team members, and conduct performance reviews. Manage payroll, schedules, and employee benefits. Resolve conflicts and coordinate staff training/CEs. Optimize patient scheduling and provider chair utilization. Develop treatment plan presentations to increase case acceptance. Oversee technology systems and upgrades. Manage insurance claims, follow-ups, and credentialing and ensure HIPAA and OSHA compliance. Conduct regular insurance audits to prevent payment issues. Oversee marketing campaigns, social media, and online reviews.by fostering community engagement and referral networks and monitoring to improve the patient experience through feedback. Other tasks related to the office manager role. xe2x80x9cWe are an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment. We expect every member of the team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel valued.xe2x80x9d Job Type: Full-time Pay: $65,000.00 – $75,000.00 per year Benefits: 401(k) matching Health insurance Paid time off Schedule: 8 hour shift Monday to Friday No weekends Work Location: In person