Confidential Dental Practice View Company Profile
Position Title: Orthodontic Treatment Coordinator Location: Work between two offices: Half Moon Bay, CA. 94019 and San Mateo, CA. 94401 The Orthodontic Treatment Coordinator in a dental office is a pivotal role responsible for guiding patients through their dental care journey from initial consultation to the completion of their treatment plan. This position involves a blend of administrative and interpersonal skills, ensuring that patients receive a seamless and positive experience. The Orthodontic Treatment Coordinator will work closely with dentists, hygienists, and other office staff to facilitate effective communication, manage patient schedules, and handle treatment-related inquiries. Key Responsibilities: Patient Consultation and Communication: Greet patients warmly and ensure they feel comfortable and informed throughout their visit. Discuss proposed treatment plans with patients, explaining procedures, benefits, and potential risks in a clear and compassionate manner. Address patient concerns and questions regarding treatment options, costs, and insurance coverage. Treatment Planning and Coordination: Work with the dental team to develop and present personalized treatment plans based on the dentistxe2x80x99s recommendations. Schedule and coordinate appointments to ensure efficient and timely delivery of care. Follow up with patients to confirm appointments, provide reminders, and ensure they are prepared for upcoming treatments. Financial and Insurance Management: Review and explain treatment costs, payment options, and financing plans to patients. Verify insurance coverage and benefits, and assist patients with claims and paperwork. Process payments and manage patient accounts, ensuring accurate billing and collection practices. Administrative Support: Maintain and update patient records, ensuring accuracy and confidentiality. Prepare and process necessary documentation for treatment plans, insurance claims, and patient communications. Collaborate with other staff members to ensure smooth office operations and effective patient flow. Patient Advocacy: Act as a liaison between patients and the dental team, advocating for the patientsxe2x80x99 needs and preferences. Provide emotional support and encouragement to patients throughout their treatment journey. Ensure a high level of patient satisfaction by addressing any issues or concerns promptly and professionally. Qualifications: Able to commute between two offices: San Mateo Bay, CA. 94019 and Half Moon Bay, CA. 94401 Orthodontic experience is a plus High school diploma or equivalent; additional education in healthcare administration or a related field is a plus. Proven experience in a dental office or healthcare setting, preferably in a patient-facing or administrative role. (2 years) Strong understanding of dental procedures, terminology, and insurance processes. Excellent communication and interpersonal skills, with the ability to explain complex information clearly. Detail-oriented with strong organizational and multitasking abilities. Ability to handle sensitive information with discretion and maintain patient confidentiality. Experience with Microsoft Office. Bilingual Spanish is a plus Benefits: Competitive salary plus bonuses Health, dental, and vision insurance Paid time off and holidays Professional development opportunities As a Orthodontic Treatment Coordinator, you will play a crucial role in delivering exceptional patient care and contributing to the overall success of the dental practice. If you are passionate about patient service and have a keen interest in dental health, we encourage you to apply and join our dedicated team. Job Type: Full-time Pay: $26.00 – $30.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: Monday to Friday Weekends as needed Ability to Relocate: San Mateo, CA 94401: Relocate before starting work (Required) Work Location: On the road