Imagen Dental Partners View Company Profile
About Us: About Us Imagen Dental Partners is a community of the best players in the game. We surround the industryxe2x80x99s top dental experts with deep business expertise, resulting in the highest performing practices in the nation. We are the home for the exceptional, technology driven dentist. We strive for excellence in all that we do, supporting high achievers who embrace innovation. Founded by highly experienced industry experts we are expanding our footprint at tremendous speed. As a fast-growing startup, we look for people hungry for growth, who get things done, and are energized by a high-intensity environment. Wexe2x80x99re building a culture at Imagen where xe2x80x98Axe2x80x99 players can do their best work. Developing powerful leaders and world class culture that generate revolutionary results. Thatxe2x80x99s why our top priority is creating an environment in which talented people excel, collaborate, and do the most influential work of their careers. We value new ideas, fresh perspectives, and unique voices. Every. Day. We lead. We forge our own path in the marketplace. No onexe2x80x99s been where wexe2x80x99re going. And thatxe2x80x99s just how we like it. We strive to make the lives of everyone associated with our partner practices better. To bring a smile to every face. We create community xe2x80x94 and inspire that community to become a movement. We are pioneering our own path to become Dentistryxe2x80x99s top player. We trust amazing people to do amazing things. Letxe2x80x99s grow together. Responsibilities: Job Summary: The Manager of Payment Posting and Credit Balances will oversee the centralization and ongoing management of the electronic and paper payment posting function as well as the credit balances function in a multiple DPMS DSO environment. Applicants must have progressive managerial experience in a large centralized RCM environment, a deep understanding of receivables management, specifically ERA, EFT, and payer clearinghouses in a DSO environment and proven leadership skills. The ideal candidate will have experience with at least one of the following DPMS Systems: Open Dental, Eaglesoft, Dentrix. Demonstrated expertise in process improvement, productivity and problem solving in payment posting, internal financial controls and balancing is required. Payment Posting Accountable for leading the centralization of payment posting processes to include internal team training, vendor onboarding and training, SOPS, process workflows, process automation and DPMS Standardization Responsible for process and efficiency improvements to drive the aacuracy and timeliness of posting and adjustments. Ensures that 835 files are processed accurately through daily quality audits of remittance processing and file maintenance. Maintains 835 files to ensure various fields, segments and remarks are kept up-to-date and are being posted appropriately in the practice management system. Oversees the ERA set-up within the DPMS, ensuring that system actions are accurate, patient balances and contractual adjustments are accurate. Oversees manual cash posting to ensure that payments are posted appropriately and that correct adjustment codes are used. Responsible for reconciliation of cash received from offices, resolving discrepancies, posting to insurance and patient payments. Coordinates resolution on missing checks, recoupments and missing remits to ensure all payments and adjustments are posted timely and accurately. Schedules and performs timely system updates such as low balance write offs according to department guidelines. Oversees the effective month-end close process. Oversees the registration of all payers to ensure files are posted electronically and reduces manual posting. Credit Balances Responsible for the effective management of overpaid/unallocated credit accounts receivable Maintains credit balance accounts in accordance with established goals. Processes government refunds in accordance with Federal guidelines. Processes/submits for Refunds Audits refunds for accuracy and authorizes refunds and recoupments Analyzes outstanding checks for disposition including abandoned property according to department guidelines. Supports company position with insurance audits, provides resources and effectively manages refund requests. Outcome Metrics The successful candidate will lead the centralized function to achieve the following results: 98%+ Net Collection Rate 72 hour posting turn-around Posting Productivity per hour 98% Posting Quality ENPS score