Billing & Patient Coordinator, Dental Hygiene Clinic – Communication Sciences & Oral Health

Texas Woman's University View Company Profile

TITLE Billing and Patient Coordinator, Dental Hygiene Clinic JOB SUMMARY Performs responsible and complex duties associated with a specialized clerical function. Duties may be generally described as: planning, assigning, coordinating, directing, scheduling, evaluating, verifying, training, and processing of information for the dental hygiene clinic. Performs routine non-technical and technical work in the operation and maintenance of a clinic and sterilization area. A thorough knowledge of policies, procedures, and methods for the area of responsibility is required. Initiative and independent judgment are frequently exercised in formulating procedures or methods, and in program coordination. Work is performed under general supervision within established policies and procedures and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures. ORGANIZATIONAL RELATIONSHIPS Reports to: Dental Hygiene Program Director, Department Head Supervises: Student Assistants ESSENTIAL DUTIES – May include, but not limited to the following: Prepares daily, weekly, monthly, and annual reports for the TWU DH Clinic. Supports the clinic coordinators to update the student patient clinical experiences and maintain the schedule. Maintains the recall system to maintain a robust patient pool. Maintains patient management system, and TWU money systems to ensure accurate account changes in the clinic, and maintain a low accounts receivable Coordinates the details of the office to which the incumbent is assigned; supervises and trains student worker. Performs specialized functions and completes special projects. In the absence of the DHCM prepares, sterilizes, and stores instruments and appropriate supplies. Develops office forms and initiates office procedures or changes in office procedures. Stocks dental operatory and supply stations as appropriate or requested by faculty. Dispenses instruments, equipment, and supplies to students or faculty as needed. Performs technical clerical work involving the exercise of independent judgment. Exercises independent judgment in selecting and transcribing data from documents that have not been pre-examined or coded. Determines work priorities for a section or clerical function. Formulates procedures and methods in keeping with general policy. Makes appointments for supervisor; receives and screens visitors. Responds to telephone questions and inquiries from visitors on departmental policies and procedures. Performs the mail run. Receives, logs, sorts, and distributes mail. Composes routine correspondence to students or the general public. Posts bookkeeping information and prepares summary reports. Types, letters, reports, forms, and other materials from notes, rough drafts or dictation. Maintains a variety of complex and/or confidential records and files. Assembles and organizes materials used by the supervisor in completing work assignments. Prepares annual appointment and budget forms, periodic reports, class and/or office schedules. Performs specialized functions and completes special projects. ADDITIONAL DUTIES Greets and directs visitors, staff, faculty, and students. Reviews work of other clerical employees. Performs other duties as requested. EDUCATION High school diploma required. Some college coursework and/or RDA preferred. EXPERIENCE Four years of progressively responsible clerical experience, preferable in a dental office. Additional job-related education may substitute for some of the required experience on a year-for-year basis. REQUIREMENT Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures. KNOWLEDGE, SKILLS, AND ABILITIES – The following are essential: Working knowledge of office practices and methods. Ability to perform mathematical calculations and/or verify information accurately. Ability to coordinate work with other employees, providing direct instruction or supervision as assigned. Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. Ability to follow safety and infection control procedures. Maintains knowledge of OSHA standards, CDC recommendations, and Dental Hygiene Program prevention of disease transmission protocols. Ability to establish and maintain effective work relationships with students, faculty, staff, and the public. Ability to communicate effectively orally, by phone, in person, and in writing. Ability to represent the department and University in a friendly, courteous, and professional manner. Ability to use a personal computer and other office equipment, including related university software and email. PHYSICAL DEMANDS The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The employee may be required to travel. WORK ENVIRONMENT All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment. SAFETY TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident. Texas Womanxe2x80x99s University strives to provide an educational environment that affirms the rights and dignity of each individual, fosters diversity, and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate. Texas Womanxe2x80x99s University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, religion, gender, sex, sexual orientation, ethnic origin, age, veteranxe2x80x99s status, or against qualified disabled persons. TWU is the nationxe2x80x99s largest university system focused on women and a federally recognized Hispanic-Serving Institution. TWU is situated approximately 30 miles north of the Dallas-Fort Worth Metroplex and is home to approximately 16,433 graduate and undergraduate students across three campuses; Denton, Dallas, and Houston respectively. This diverse academic student community is guided by faculty committed to excellence in teaching, scholarship, and service. TWU is ranked among the nationxe2x80x99s top ethnically diverse institutions according to U.S. News & World Report (2022). Additional information about the University is available at

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