Office Assistant

Summary Are you a detail oriented, team player with a passion for excellent customer service? Come join our Community Planning and Development team at the City of Issaquah! We are looking for a dynamic individual to serve our residents at the front counter in City Hall. The successful candidate in this position will perform routine clerical duties including word processing, typing, filing and maintaining records. Incumbents sort, open, and distribute mail, answer phones, prepare correspondence, and provide information. Job duties are of a moderate scope and complexity. This position requires working in-person at City Hall full time: Monday-Friday 8am-5pm. EQUITY STATEMENT The City of Issaquah strives to be a diverse workforce that is representative of the community we serve. We value a variety of perspectives and life experiences and encourage people of all backgrounds to apply. Applicants are considered for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status under federal, state and local laws. We believe diversity and inclusion among our teammates is critical to the success of our City operations. Essential Functions Performs a variety of routine and/or confidential clerical work including filing, billing, and checking and recording information on records; sorts and files documents and records; maintains alphabetical, index, and cross-reference files; receives, sorts, and distributes incoming and outgoing correspondence. Acts as a receptionist; answers the telephone and waits on the public, gives information on department policies and procedures as required; issues, receives and processes various applications, purchase orders, and other forms; responds to complaints and requests for information. Types and proofreads a variety of documents including reports, memos, and statistical charts from verbal direction, rough draft forms, copy, notes or transcriptions; operates office equipment. Compiles information and data for statistical and financial reports; maintains a variety of statistical records; checks and tabulates statistical data; prepares simple statistical reports; performs record keeping for various funds and expenditures. Orders office supplies; submits expense claims; maintains inventory records and information logs. Provides exceptional customer service. Qualifications Graduation from high school, or equivalency; and One (1) year of progressively responsible office and administrative support experience; or Any equivalent combination of education, experience, and training that provides the required knowledge, skills and abilities. Knowledge, Skills & Abilities Knowledge of: Modern office practices, procedures and equipment including personal computers and related software such as word processing and spreadsheet programs. Business correspondence standards. Basic bookkeeping principles, practices and procedures. Record-keeping techniques. Telephone techniques and etiquette. Basic math. Software applications as required by specific job duties. Procedures/forms relating to the activities of the assigned unit. Skill in: Use of computers, computer applications, and software. Basic written and verbal communication. Ability to: Understand and carry out verbal and written instructions. Establish and maintain effective working relationships with others. Writing skills, sufficient to file, proof and edit routine office correspondence, reports, and forms. Perform arithmetic calculations (addition, subtraction, multiplication, and division.) Operate office equipment and learn office methods, rules and policies. Maintain confidentiality of working information. Demonstrate software proficiency sufficient to effectively perform job duties. In recognition of the value its employees deliver to the organization, the City of Issaquah offers a generous compensation and benefits package, which includes 12 paid holidays and 2 paid personal holidays per year; vacation and sick leave; medical, dental, vision, and orthodontia insurance for employees and their eligible dependents; optional Flexible Spending Account; Employee Assistance Program; life and disability insurance; wellness program; education tuition reimbursement; deferred compensation options with matching contributions; and retirement benefits through the Washington State Retirement System. The City is a member of the Social Security System.