Dental Office Manager

POSITION SUMMARY We are seeking a full time Office Manager for our Leland office! We are looking for someone who will ensure outstanding customer service for our patients by supporting a friendly and efficient team, to be efficient, productive and competent. The office manager must be able to oversee the flow of the practice, and providing problem-solving skills for all issues, to help create a profitable practice that delivers excellent service to patients. Must be able to be adaptable to change and juggle multiple priorities. Our manager must exhibit exceptional poise and professionalism under pressure and will enjoy a wide variety of responsibilities and projects in this high-impact role. We are looking for someone that is a natural leader and problem solver. DUTIES AND RESPONSIBILITIES: Our dental office manager is expected to partner with onsite associate dentist to provide general supervision of the patient coordinators, dental assistants, dental hygienists, sterilization techs, treatment coordinators and others as assigned. PATIENT/EMPLOYEE SERVICES FUNCTIONS: Front end customer service Accurate patient registration in the PMS system (practice management system) Ensures that patient coordinators notify clinicians and affected staff of cancellations and/or scheduling changes in a timely manner. Backup on-site insurance verification and financial counseling Accurate time of service (TOS) payment collections Ensures that dental support staff are scheduled and assigned Assign business office tasks to support personnel during their free time to include contacting patients who have not completed dental work that they have been diagnosed as needing. Ensures quality front desk services are provided. Supervising the work of the dental patient coordinators xe2x80x93 seeing that scheduling is done properly, databases are maintained and that all patient contacts & demographics are updated. LEADING: Performs selection, staffing and personnel functions such as: In collaboration with the Human Resources Department, conducts in-depth assessment interviews to determine the technical and behavioral competencies of the candidate to ensure that the best from among the qualified candidates are hired by the organization. Ensure timecards are correct, approved and submitted within payroll timeframes. Coach, mentor and develop staff, including overseeing new employee specific on-boarding Performs on-going and annual employee evaluations. Responds to doctor, patient and employee concerns and inquiries. All communications and relevant information pertaining to the team are cascaded to the proper channels within the team in particular, and the organization in general. Responsible for generating monthly reports and other intermittent reports Ensure expenses and invoices are submitted through necessary electronic systems in a timely manner per the Finance & Accounting department. Works with the Revenue Cycle Team to handle collections and other related matters. Ensures the dental office is stocked with inventory such as dental supplies, tools, and office supplies. Controls the expense of inventory Displays a pleasant and respectful manner when dealing with patients and staff Exhibits patience, understanding and consideration for others Essential Requirements & Qualifications 2 or more years of management experience, preferably in a dental or medical setting. Preferred 3-5 years of Front Office Dental experience Ability to organize and prioritize workload in order to meet established schedules, timelines or deadlines. Possesses the personal maturity and emotional intelligence to be able to manage working under demanding and challenging circumstances Able to work independently toward predetermined outcomes or as a member of a group Computer proficiency including Microsoft Office Suite and the ability to learn new programs Ability to professionally present and speak in front of small and large groups Ability to demonstrate independent thinking and exercise good judgment Ability to formulate, affect, interpret, and/or implement operating practices Ability to demonstrate a teamwork approach to job responsibilities Ability to demonstrate initiative, dependability, and promptness Must perform frequent repetitive work with attention to detail Must have the ability to be flexible and accept different work assignments with a positive approach Ability to follow instructions and takes responsibility for own actions Ability to exercise confidentiality with patients and patient care Must listen attentively for clarification to ensure necessary outcomes Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Dental Practice Management: 2 years (Preferred) Dental: 2 years (Preferred) Ability to Relocate: Leland, NC: Relocate before starting work (Required) Work Location: In person