Patient Accounts Manager

Posting Information Department ASOD Physician Billing-431510 Career Area Accounting/Finance/Auditing Is this an internal only recruitment? Yes Posting Open Date 05/21/2024 Application Deadline 05/29/2024 Position Type Permanent Staff (SHRA) Position Title University Program Specialist – Journey Salary Grade Equivalent GN11 Working Title Patient Accounts Manager Position Number 20064480 Vacancy ID P019119 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule M-F 8:00 am -5:00 pm Work Location Chapel Hill, NC Position Location North Carolina, US Hiring Range $59,311-$72,000 Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet. Position Summary Information Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nationxe2x80x99s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. Primary Purpose of Organizational Unit The primary purpose of organizational unit is to provide patient business services to dental patients of Carolina Dentistry including the Dental Faculty Practice (DFP) and the Student Dental Clinics (SDC) xe2x80x93 at both the Graduate and Undergraduate levels xe2x80x93 at the University of North Carolina Adams School of Dentistry. Patient visits number ~110,000 annually, with annual gross revenue of approximately $28.9M. This revenue is approximately one third of all funding and is the highest single source of income for the school. The Physicians Billing Services (PBS) office is an institutional support unit of the School of Dentistry and provides management support, decision support, financial analysis, account maintenance and faculty administrative support. This office supports multiple clinics, approximately 500 students/residents and over 65 full time faculty. Physicians Billing Services Office processes dental insurance claims requiring multiple steps, sends patient billing statements, provides phone support to patients, faculty, students, and other staff inquiries about billing, and works with patients requiring payment plans. The office ensures collections of receivables from Medicaid, private insurance and patients are timely and applied correctly. This office is the main point of contact with the schoolxe2x80x99s collection agency, identifies accounts for collections and responds to collection phone calls. The Physician Billing Services office works directly with the NC Department of Revenue on unpaid accounts as pursuant to NC General Statutes. This office performs charge review for all student and resident clinic encounters as well as many for the faculty providers. The office enters charge or coding corrections, patient and insurance payments, and other revenue adjustments as needed. Knowledge of dental and medical terminology, dental procedural and diagnostic coding, medical-dental cross-coding, electronic claims processing is required to respond to faculty, student, and patient inquiries and to interact with insurance companies and Medicaid. The PBS (Patient Business Services) office researches accounts to determine action on over 5,500 active accounts. This department generates all accounts receivable reports which are distributed to the pre-doctoral clinics, eight graduate clinics and eight departments of the DFP and other administrative offices. Position Summary The position is responsible for the oversight of all patient account activity including audit issues for the Adams School of Dentistry including all student dental clinics, graduate clinics and the Dental Faculty Practice. The position requires heavy interaction with administration and faculty and works across the organization to create efficient workflows. Position is responsible for the creation of standard operating procedures for the PBS Office and works closely with the Assistant Dean of Finance in the creation of financial policies. The position serves as liaison with external constituents. Position requires a high level of expertise in the area of patient account management, negotiation, and collection strategies as it has a direct impact on the overall financial health of the ASOD. This position communicates with faculty, students and staff, and counsels patients about complex patient account issues. This position analyzes, explains and resolves questions and problems regarding patient accounts and policies of ASOD. This position manages all outsourced collection activity and monthly reporting. Position advises faculty and staff regarding accounts and collections issues, insurance policies and procedures, and healthcare legislation. This position is responsible for educating faculty and staff on insurance regulations, incorrect billing trends, accounts receivable, and other patient account activity. The position serves as a representative for the Adams School of Dentistry at State Set-Off Debt Collection Act (SODCA) hearings, Medicaid audits and hearings, and other state meetings. Minimum Education and Experience Requirements Bachelorxe2x80x99s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Required Qualifications, Competencies, and Experience Thorough knowledge of private medical and dental insurance; medical, dental, secondary insurance policies. Ability to maintain accuracy when dealing with high volume of transactions. Excellent level of customer service under pressure. Preferred Qualifications, Competencies, and Experience Training and experience in a dental/medical billing office. Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities Not Applicable. Position/Schedule Requirements Evening work occasionally